Delivery
Please note that we are continuing to arrange deliveries of both small accessories and furniture during this period, so your online order will be dispatched as usual. We are working with our delivery partners to ensure that all of our customers can safely receive orders from us. In most cases we will be able to arrange delivery within our normal time scales (shown below) but please bear with us at there may inevitably be some delays at this difficult time.
Our furniture delivery teams will, until further notice, offer a room of choice service only and will ask you to keep a minimum distance of two metres away. They will not be able to unpack your furniture or take away packaging as is normally the case. They can also provide a 'contactless' delivery if you prefer. Please see more details here.
FREE HOME DELIVERY IN THE UK ON ORDERS OVER £1000
| Large Furniture |
£49 for UK mainland delivery |
2-3 weeks |
| Small Furniture |
£35 for UK mainland delivery |
2-3 weeks |
| Small Items and Accessories |
£12.50 for UK mainland delivery |
3-7 days |
| Extra Small Items |
£7.50 for standard UK delivery |
3-7 days |
| Same Day or Express Delivery |
Price available on request |
1-7 days |
Our delivery charges are based on weight and size and will be calculated before you confirm you order. We will only charge up to a maximum of £49 for a standard UK weekday delivery. For example, if your order contains a large furniture item and two small items, the delivery charge will be £49 for a weekday delivery.
Furniture Delivery
- All large furniture will be delivered by a specialist two man delivery team. They will normally contact you at least 2 working days before the delivery and give you a 4 hour time slot. The delivery team will also call an hour before they expect to arrive with you on the day. Delivery will take place during a weekday unless otherwise requested.
- Saturday delivery is available as an additional service for furniture items in most parts of the UK mainland for an additional £40 charge on top of our standard delivery charges. Please select 'Saturday Delivery' on checkout if you require this service. Saturday deliveries are not available to addresses in Scotland, North Wales (postcodes LL, SY or LD) or to TD, CA, EX, TQ, PL or TR postcodes.
- The delivery charges shown apply only to UK mainland addresses, excluding Scottish Highlands.
- Postcodes in the following mainland areas will incur a further £20.00 charge on top of our mainland UK delivery charges which will be applied when we process your order:
AB, FK18-21, IV, KW, PA20-49, PA60-78, PH7-26, PH30-44, PH49-50.
- Deliveries to Northern Ireland (BT postcodes) will will be charged at £110.00 for small furniture and £125.00 for large furniture. This will be applied at checkout.
- Deliveries to the Republic of Ireland will be charged at £125.00 for small furniture and £155.00 for large furniture. This will be applied at checkout.
- If you live in another offshore address in the UK (including Channel Islands, Isle of Wight, Isle of Man and Scottish Islands) please call us on 0800 088 6800 or 01274 610961 from a mobile and we will be happy to provide a quote for delivery. We can also arrange delivery to most parts of Europe and can provide a quote on request.
- Although we hold stock of our antique furniture and the majority of our reproduction ranges some pieces will inevitably be out of stock at any one time. Where an item is out of stock delivery will typically take 8-16 weeks from the date of your order. Bespoke pieces and antique furniture that is out of stock may take a little longer.
- Where all items ordered are in stock, we will take full payment when your order is processed. Delivery will then be within 21 days (normally within 14 days for most parts of the UK).
- Where one or more items ordered are out of stock, we will contact you when we receive your order and before taking any payment to give an estimated delivery date. We will then take a 50% deposit and will contact you when all items are ready for delivery to take the balance and arrange delivery.
Delivery of Accessories
- Our small items will be delivered by courier within 7 days of your order. Our extra small items will normally be sent by Royal Mail recorded delivery within 7 days of your order. If your order also includes one or more items of furniture, your small items will be normally delivered with your furniture by our specialist delivery team.
Items will require a signature so if you prefer to arrange delivery to an alternative address (e.g. your work address) please feel free to do so.
Delivery Address
Please note that it is your responsibility to ensure that there is sufficient access to deliver any products you have ordered. Our delivery team will make every reasonable effort to deliver your furniture into a room you specify but cannot be held responsible if a particular piece will not fit, or for damage caused due to insufficient access. In particular, please consider any staircases or tight spaces which the product will have to fit through.
Delivery Enquiries
If you have any queries regarding delivery please contact us on 0800 088 6800 (01274 610961 from a mobile) or email info@shimu.co.uk. We are open from 9.30am to 5.30pm Monday - Friday and 10.00am - 4.00pm on Saturday.
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