Delivery


FREE HOME DELIVERY IN THE UK ON ORDERS OVER £1000
Large Furniture £49 for UK mainland delivery 2-3 weeks
Small Furniture £35 for UK mainland delivery 2-3 weeks
Small Items and Accessories £12.50 for UK mainland delivery 3-7 days
Extra Small Items £7.50 for standard UK delivery 3-7 days
Same Day or Express Delivery Price available on request 1-7 days


Our delivery charges are based on weight and size and will be calculated before you confirm you order. We will only charge up to a maximum of £49 for a standard UK weekday delivery. For example, if your order contains a large furniture item and two small items, the delivery charge will be £49 for a weekday delivery.

Furniture Delivery

Delivery of Accessories

Delivery Address

Please note that it is your responsibility to ensure that there is sufficient access to deliver any products you have ordered. Our delivery team will make every reasonable effort to deliver your furniture into a room you specify but cannot be held responsible if a particular piece will not fit, or for damage caused due to insufficient access. In particular, please consider any staircases or tight spaces which the product will have to fit through.

Delivery Enquiries
If you have any queries regarding delivery please contact us on 0800 088 6800 (01274 610961 from a mobile) or email info@shimu.co.uk. We are open from 9.30am to 5.30pm Monday - Friday and 10.00am - 4.00pm on Saturday.

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Returns

At Shimu we want you to be delighted with any item you buy from us. For this reason we offer a returns policy that gives you complete peace of mind. If for any reason you are unhappy with your purchase when it arrives, you can simply ask our delivery driver to return the item to our warehouse. We will then either replace it for you or provide you with a full refund.

We also provide you with a 14 day cooling off period. Simply inform us within 14 working days of the item being delivered that you wish to cancel the order. We will then arrange for the item to be picked up at our expense and will provide you with a credit for other Shimu products or a full refund. All that we ask is that the item is returned to us in an unused condition and in its original packaging. For full details see our terms and conditions.

Our furniture is extremely well packed for shipping but in the rare event that the goods you receive arrive damaged please contact us as soon as possible on 0800 088 6800 (01274 610961 from a mobile) or by email at info@shimu.co.uk. We will arrange to either have the item repaired if appropriate and if agreed with you, or to collect the damaged item and organise a replacement or full refund.

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Aftercare

Lacquered furniture should need little cleaning other than the regular use of a dry, soft cloth or duster. To remove any stains, use a dry or slightly damp cloth. Avoid the use of too much water as this will affect the surface. Frequent waxing should not be needed but can be carried out every couple of months using a good quality natural beeswax. Do not use the cheaper silicone furniture sprays as these may affect the finish. Never use any abrasive cleaning products or chemicals.

Products in a natural finish can be cleaned with a soft, damp cloth. Use a natural beeswax every few months to protect and nourish the wood.

Do not place hot or wet items directly onto the product surface as this can mark the finish. Clean any spills as soon as possible.

Avoid placing your furniture near a radiator or other heat source as this can lead to the wood drying out and shrinking, causing cracks or splitting. Ideally, leave at least a metre between your furniture and any heat source. Avoid also placing your furniture in strong, direct sunlight as the colour made fade over time.

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Ask a Question

If you have a specific question about this item then either give us a call on 0800 088 6800, chat with us online by clicking on the button at the bottom right of your screen, or fill out the form below and we'll get back to you as soon as possible.

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