How to Order

Online: Order online through our secure online payment system. Select any item you want to add to your basket as you browse our site and then select ‘go to checkout’ to confirm your order. Your credit card details will be securely encrypted before being sent over the internet so that no one can read your card information. If any item you order is not held in stock, we will always inform you of a likely delivery time before processing any payment.

By phone: Please call 0844 412 8008 from the UK or +44 113 585904 from outside the UK between 9:30am and 5:00pm Monday to Friday, or 10:00am to 4:00pm on Saturdays.

We accept Mastercard, Visa, Visa Debit, Visa Electron, Solo and Switch. Please quote the product code and finish required when you place your order.

By fax: Please fax your order, including your name, address, phone number and credit card details to 0844 4128009 from the UK or +44 1274 587854 from outside the UK. Please quote the product code and finish required. We will contact you within one working day to confirm the order.

By e-mail: E-mail your order to us at orders@shimu.co.uk, including your name, address and phone number, the product code and required finish. We will call you back within one working day to confirm your order and to take payment details.

By post: Send your order by post to:
Shimu Ltd
3 Victoria Road,
Saltaire, Shipley
West Yorkshire
BD18 3LA

Please include your name, address, phone number and credit card details along with the product code and the required finish of any items you wish to order. We will contact you within one working day of receiving your order for confirmation. Alternatively you can enclose a cheque with your order for the minimum payment including any delivery charge. Cheques should be made payable to Shimu Ltd.

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Payment
For all items held in stock we require full payment, including any delivery charge, when you place your order. We try to keep most items in stock, although some larger pieces of furniture may not always be immediately available.

For all items not held in stock we require a 50% deposit of the full amount, including any delivery charge, when you place your order. The remaining 50% must be paid when we inform you that your goods are ready for delivery. No item will be delivered until full payment has been received. We will inform you when confirming your order and before processing payment if an item is not held in stock.

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Delivery
Where we hold an item in stock, we will deliver the item to you within 30 days of receiving your payment and normally within 2-3 weeks.

Although we hold a limited stock of most pieces in our classical range, some pieces will inevitably be out of stock at any one time. We will let you know when confirming your order if an item is held in stock and, if it is not, we will inform you of an estimated delivery time. For items out of stock, we will not process any payment until we have advised you of a likely delivery time.

As all of our range of classical Chinese furniture is handcrafted and shipment times from China can vary, please allow up to 90 days from receipt of your deposit for delivery of any non-stock items. In most cases we will be able to deliver well within the 90-day period.

We will notify you when your goods are ready for delivery and will make every effort to arrange a delivery time that is suitable for you.

Note that delivery charges quoted on this Web site apply to the majority of mainland UK addresses only, and that there may be an additional charge for deliveries to offshore addresses or to more remote parts of the mainland (such as the north of Scotland and Cornwall). We will always inform you of any additional delivery charges before processing any payment.

We can also arrange deliveries outside of the UK. Please contact us and we will be happy to provide a quote for shipping charges.

*Please note that it is your responsibility to ensure that there is sufficient access to deliver any products you have ordered. Our delivery team will make every reasonable effort to deliver your furniture into a room you specify but cannot be held responsible if a particular piece will not fit, or for damage caused due to insufficient access.

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Money Back Guarantee
Shimu offers a returns policy that gives you complete peace of mind. If for any reason you are unhappy with your purchase when it is delivered, simply inform us within 7 working days of the item being delivered and we will arrange for the item to be picked up at our expense. We will then either replace it for you or provide a full refund. All that we ask is that the item is returned in an unused condition and in its original packaging. See our terms and conditions for more details.

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Trade Enquiries
If enquiring on behalf of a retail outlet, hotel, office, property developer or other business, please contact James Cottrell on 0113 202 9212.